Effective Sep 15, 2026
Cancellation & Refund Policy
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The short version
A plain-language summary. The full text below is what applies.
- Before a carrier is assigned, you can cancel and receive a full refund of any deposit.
- After a carrier is assigned, a cancellation fee shown in your booking may apply.
- Once the vehicle is picked up, the shipment can't be cancelled.
- If no carrier can be assigned in your pickup window, you can cancel for a full refund.
Company details marked “To be added” will be completed before launch.
1. Cancellation by stage
| Stage | Can you cancel? | Refund |
|---|---|---|
| Quote requested, not booked | Yes, nothing to cancel | Nothing is charged |
| Booked, carrier not yet assigned | Yes | Full refund of any deposit or booking fee |
| Carrier assigned, before pickup | Yes | Deposit refunded minus any cancellation fee stated in your booking |
| Vehicle picked up | No | Shipment continues; problems are handled as delivery issues or claims |
Quote requested, not booked
- Can you cancel?
- Yes, nothing to cancel
- Refund
- Nothing is charged
Booked, carrier not yet assigned
- Can you cancel?
- Yes
- Refund
- Full refund of any deposit or booking fee
Carrier assigned, before pickup
- Can you cancel?
- Yes
- Refund
- Deposit refunded minus any cancellation fee stated in your booking
Vehicle picked up
- Can you cancel?
- No
- Refund
- Shipment continues; problems are handled as delivery issues or claims
The exact deposit and any cancellation fee are shown in your booking confirmation before you pay. Fees exist because a carrier may have turned down other loads to hold space for your vehicle.
2. If the provider can't complete your shipment
- No carrier is assigned within your pickup window: you can cancel for a full refund, or choose a new window
- The Provider cancels before pickup: any deposit is refunded in full
- The price increases for reasons other than inaccurate vehicle details: you can decline and cancel for a full refund
3. How to cancel
- Contact usSend your booking reference and the reason for cancelling through our contact page, or use your account if available.
- ConfirmationWe confirm the cancellation and any refund amount in writing.
- RefundRefunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.
4. Changing instead of cancelling
You can often change pickup dates or addresses before a carrier is assigned without a fee. Changes after assignment depend on the carrier's schedule and may change the price.
5. Refund disputes
If you disagree with a refund decision, contact us with your booking reference and details. We'll review it and respond in writing.
6. Contact us
Need to cancel or change a booking? Contact us with your booking reference.
Common questions
Can I cancel for free?
Yes, before a carrier is assigned. After assignment, a cancellation fee shown in your booking may apply.
How long do refunds take?
Usually 5 to 10 business days after the cancellation is confirmed, depending on your bank.
What if no carrier picks up my car?
If a carrier isn't assigned within your pickup window, you can cancel for a full refund or pick a new window.
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